Terms of Service

Your visit and use of this website (www.scentible.co) submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by the terms and conditions set forth by Scentible Pty Ltd. All prices shown on www.scentible.co are in Australian Dollars (AUD).

Shipping / Delivery:

Our products are delivered via Australia Post, TNT Express, Couriers Please or DHL Express. An email with the tracking number is sent at the end of the business day, if applicable. Shipping duration is generally 2-5 working days depending on the location of the customer. In the event that the courier returns the goods to us as undeliverable for any reason, additional delivery charges may apply to cover the cost of redelivery. Please note some couriers are unable to deliver to P.O boxes, so please ensure you use a physical address at checkout.

Your order will be delivered between 7am and 9pm. As couriers do not deliver on public holidays, you can expect your order on the next business day. Delivery time does not include weekends or public holidays. If you’re not around when delivery is attempted, the driver will either leave your order in a safe place or a calling card will be left telling you how you can collect your Scentible order.

International

Shipping charges for International orders will be calculated at checkout based on the order weight and your location. Scentible ships Australia wide and to over 45 counties, including the USA, UK and New Zealand.  A full list of the countries we ship to is as follows:

Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Hong Kong/SAR/China, India, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Malta, Moldova, Netherlands, New Zealand, Norway, Papua New Guinea, Phillipines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, South Korean, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, United Kingdom, United States and Vanuatu.

Countries outside of Australia will receive orders in approximately 5-15 working days (transit time varies based on destination country and performance of postal service/s).

Refused Shipments
If you refuse a shipment from Scentible, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Scentible. This amount will be deducted from your merchandise refund.

Privacy Policy:

Scentible is committed to supporting the national Privacy Principles, which set clear standards for the collection, use, storage and access of personal information, which is obtained as part of business operations and is protected by a secure server and encryption. To process your order we require certain information from you, e.g. your address, phone number, credit/debit card information. If you do not provide us with this information we will not be able to supply the products or services you have required. Information you supply to Scentible will only be used to provide you with the products and services you have requested and, unless you advise us otherwise, we may also send you our annual catalogue and special offers. If at any time in the future you wish to remove your name from our customer list you may contact us. As required by the Privacy Act you may also check and correct the accuracy of personal details at any time. Scentible is not involved in the selling, trading or alternative unauthorised use of personal information. We will not, on any circumstances pass on personal details to other organizations, unless required by law.

Links to Other Websites

This website may contain links to other websites, content or resources, which are owned or operated by third parties. These linked websites are not under the Publisher’s control and the Publisher is not responsible for the operation, availability or contents of any linked website or any link contained in a linked website. The Publisher provides these links to you for convenience only and the inclusion of any link does not imply the Publisher’s endorsement of the linked website. You access linked websites at your own risk. Subject to any non-excludable rights, the Publisher disclaims all warranties, express and implied, as to the accuracy, value, and legality or otherwise of any materials or information contained on linked websites. You should carefully review the terms of use and privacy policies of all other party’s websites that you visit.

Content Amendments:

All contents of this “Site” may be changed by ”Scentible” without prior notice. It is you, as a user, to periodically return to our site and receive the newest updates of the terms and conditions for amendments. Any amendments of terms and conditions will be taken in effect immediately. Your continued usage of www.scentible.co and following any changes will constitute agreement to such amendments. There are many factors that are out of our control. Due to these reasons, prices are subject to change without prior notice. Despite our constant effort to provide our visitors and buyers the most updated information, there will be inevitable a chance that our items may be priced at a different pricing level. In the event a product is advertised with incorrect information such as but not limited to incorrect prices, incorrect functionality promoted, incorrect pictures shown, typographical error, photographical error, technical error or error in pricing information received from our suppliers, Scentible shall have the right to refuse or cancel any orders placed for such products.

Ordering and Payments:

Due to extremely quick turnovers of our orders, Scentible may at times have to restrict the number of certain items that you intended to or have already purchased. When certain items are limited in stocks, Scentible reserves its rights to limit your purchase quantities to a lower amount. During times that you have ordered more quantity than we can supply, we will communicate with you and provide you different options available at that time. We promise you, the customers, that we give our continued commitment to fulfil your order request. However, in all circumstances, Scentible reserves its rights to refuse any order. Reason(s) of such refusal will be communicated to you. Methods of payment accepted by Scentible are Visa & Mastercard & Direct Deposit.

Return & Refund Policy:

Damaged or incorrect orders must be reported within seven (7) days of receipt. Lost packages and shipping claims must be reported to Scentible directly.

We strongly advise all customers to check items thoroughly upon delivery before removing any original packaging and before disposing of any original packaging.

Please choose carefully, as being a consumable product Scentible is not eligible for exchanges or change of mind returns.